We do not issue refunds for prescription products that are being prepared for shipment or have shipped.

Our team requires a minimum of 48 hours notice prior to your next order processing date in order to cancel or make adjustments to your subscription.

To avoid associated fees, kindly complete a cancellation form at least 48 hours prior to your next billing cycle.

In the event that we are not able to stop a shipment before your treatment is dispatched, you may be entitled to a refund—provided you submitted the 48-hour notice but were still charged.

For customers enrolled in our multi-month plans, no refunds will be issued once your subscription begins and you have received your first month of supply.

You may be eligible for a partial refund if your doctor determines the protocol is not appropriate for you.

Activtrim Wellness, Inc. does not guarantee that medication will be prescribed by the attending clinician or physician. They may determine that a prescription is not medically necessary, does not meet our prescription policy, or is not appropriate for telemedicine. In such cases, a partial refund may be provided, excluding the cost of the clinician/physician consultation.

For patients on monthly treatment plans, please check your email and SMS notifications each month to renew your treatment. Failure to complete the required medical intake form will result in a $100 medical processing fee.

Due to the nature of our service, we are unable to accept returns of medications for reuse or resale. Please dispose of any unwanted or expired medications at your local pharmacy.

If you believe an error has occurred with your purchase, please contact us at [email protected] or via the live chat function on our website.